Service Delivery & IT Operations
Leading technical teams, complex operations and continual service improvement across managed environments.
- Team leadership & mentoring
- ITIL-aligned service management
- Incident, problem & change management
Melbourne, Australia
Technology.
Service Delivery.
Leadership.
I help organisations build, modernise and operate reliable technology environments—bringing together technical depth, clear leadership and a customer-focused approach.
About
From hands-on engineering to technology leadership.
I’m an IT service delivery and infrastructure leader with more than a decade of experience across Australia and Denmark.
My career has grown from hands-on systems administration, software development and engineering into technical leadership and managed service delivery. I have worked across Australia and Denmark, supporting complex customer environments and helping organisations improve service quality, resilience and technology outcomes.
Over the years, I have progressed through systems engineering and technical leadership into senior IT service delivery roles—leading teams and services across hybrid cloud, modern workplace, data centre infrastructure, cybersecurity and enterprise networking.
50+
Microsoft certifications achieved across the service desk team through a strong culture of learning and development.
Experience
Connecting people, platforms and outcomes.
A practical blend of service leadership, infrastructure, cybersecurity and operational resilience.
Hybrid Cloud & Infrastructure
Supporting secure and reliable services across cloud, on-premises and data centre environments.
- Microsoft Azure & Microsoft 365
- VMware, Windows Server & data centres
- Backup, disaster recovery & networking
Cybersecurity & Resilience
Improving security, availability and operational resilience across business-critical technology services.
- Identity, endpoint & access security
- Risk, patching & vulnerability management
- Recovery planning & service continuity
Connect
Let’s start a conversation.
Connect with me on LinkedIn to learn more about my professional experience.